Shipping policy
At Simon B Jewels, we are committed to delivering your exquisite jewelry pieces safely and efficiently. Please review our shipping policy below:
Made-to-Order Items
Processing Time: All jewelry pieces are made to order and ship within 2-3 weeks from the date of purchase. Each piece is carefully crafted to ensure the highest quality standards.
In-Stock Items
Quick Shipping: If an item is currently in stock, it will ship within 1-2 business days, excluding holidays and handling time.
Domestic Shipping (United States)
• Carrier: All US orders are shipped via FedEx Priority Overnight® • FREE Shipping: Complimentary fully insured express shipping on all US orders • Insurance: All packages are fully insured for your protection • Signature Required: All deliveries require a signature upon receipt • Tracking: Full tracking information provided with every shipment
International Shipping
• Carrier: Orders outside the US are shipped via FedEx International Priority® • Shipping Costs: International shipping is not free due to varying customs fees and international regulations • Insurance: All international packages are fully insured • Signature Required: All deliveries require a signature upon receipt • Tracking: Full tracking information provided with every shipment • Additional Fees: International customers are responsible for any customs duties, taxes, or fees imposed by their country • Contact Us: We recommend reaching out to discuss shipping costs and options for your specific location
Important Notes
• All shipments are fully tracked and insured • You will receive tracking information once your order ships • Delivery times may vary during peak seasons and holidays • We are not responsible for delays caused by customs or local postal services for international orders • US delivery times may also be affected by weather conditions, natural disasters, or carrier delays beyond our control
If you have any questions about shipping or need to make special arrangements, please contact our customer service team. We're here to ensure your Simon B Jewels experience is exceptional from order to delivery.